Refund policy

We have a 15-day return policy.

Which means you have 15 days after receiving your item to request a return.  Your item must be unworn or unused, in its original packing, with tags, and in the same condition as when you received it in order to be eligible for a return. The item will be deemed used and is not returnable, if it has been installed.

To start a return

Please contact us by phone or email Sales@kgpowersystems.com. 

Upon acceptance of your return, we will provide you with a Return Merchandise Authorization (RMA) number along with detailed instructions on how and where to return your package. Please note that items returned without prior authorization will not be accepted.

Returns will have a restocking fee

The restocking fee will vary (Example: 35%) and will be assessed on standard stock items. Non stocked items will be charged a restocking fee based on the manufacturers assigned value.  The customer is responsible for covering the cost of shipping on all returned items.

* Berkeley Big Iron products have a 50% restocking fee. 

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.  

Non-returnable items
Specific products such as custom-built items, made-to-order items, or items assembled upon request may not qualify for a return. We cannot accept returns for items used with hazardous materials, flammable liquids, or gases. Any item deemed non-returnable by product manufacturer. Please contact us if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  All returns will have a restocking fee (up to 35%). 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@kgpowersystems.com.