Contact
Contact us with your questions or inquiries. You may also reach us: Monday - Friday 8AM - 4:30 PM EST at (631) 342-1171.
Common Questions
I can't find what I am looking for. Do you sell it?
Even if not listed, products could still be available. Contact us for assistance or potential alternatives.
When is my order shipping?
We do not promise same-day shipping and may have a lead time of a few days. In the event an item is unavailable, our sales team will communicate with you prior to order completion.
How do I track my order?
Following shipment, an email will notify you with tracking information.
I am tax exempt. How do I send my tax form?
Contact our sales team via email at Sales@kgpowersystems.com to submit your tax form for a refund on your order or call to place your order.
Can I email you a purchase order?
Submit it via email to Sales@kgpowersystems.com. Payment is required prior to processing.
How do I return an item?
For item returns or warranty submissions, contact our sales team.
Please read our Return Policy.
How do I submit a warranty claim?
For item returns or warranty submissions, contact our sales team.
How do I cancel my order?
Please get in touch with us right away if you need to cancel your order, and we'll try our best to accommodate you. The order's cancellation is not something we can guarantee. We are unable to cancel an order that is in the process of being manufactured or shipped.