Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us by phone or email Sales@kgpowersystems.com. 

If your return is accepted, we’ll send you a RMA number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

* Certain items including: custom built items, build-to-order items, or items that are assembled to order may not be eligible to be returned.  

** Returns will have a restocking fee (up to a 25%) and will be assessed on standard stock items.  Non stocked items will be charged a restocking fee based on the manufacturers assigned value.  The customer is responsible for covering the cost of shipping.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom or modified products. We also do not accept returns for items used with hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  All returns will have a restocking fee (up to 25%). 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@kgpowersystems.com.