Need to return an Item? Call our sales team at 800-223-4898 or Email Sales@kgpowersystems.com
Browse Categories
Browse by Manufacturer
Products

Please review all return and warranty policies below.  If you have any questions, please call or email our sales team so we may assist you prior to purchasing.

 

Return Policy

  • New merchandise may be returned for refund with your original packing slip/order invoice within 30 days subject to the conditions listed below.

  • The product must be complete with no damage or wear from running or installing; and in the original carton with all equipment, packaging, warranties, manuals, and accessories.

  • If you ordered an item in error, up to a 25% restocking fee will be assessed on standard stock items.  Non stocked items will be charged a restocking fee based on the manufacturers assigned value.  Custom or build to order items are non-returnable.  Variable Frequency Drives or Controls may also have a testing fee in addition to the restocking fee.  This restocking fee is necessary to keep our prices competitive.

  • Labor, installation costs and any shipping charges are non-refundable. 

  • All returns must be shipped back to the manufacturer by the customer.  It is the customer's responsibility to pay for shipping costs back to the manufacturer.

  • KG Power Systems is not responsible for expenses, fees or other costs incurred by our customers as a result of defective or incompatible products.  

  • Due to the nature of our products, any electrical components that have been supplied with power and were ordered in error are non-returnable. 

  • KG Power Systems inspects all returns and reserves the right to refuse credits on damaged, misused, or non-resalable items.   

  • Once the return has been received by the manufacturer, it may take 1-2 weeks before the credit can be issued back to the customer. 

 

Warranty Policy

  • KG Power Systems has the right to decline any return or exchange of defective products under warranty if it does not fall under the manufacture's acceptable warranty policies. 

  • Full refund will be awarded once the manufacturer accepts the warranty.

** All exchanges will be processed after our Return Department clears the exchange.    

 Return Instructions

 

  1. Receive a Return Authorization Number: Please contact us by phone or email with a detailed description of why you are returning the item and KG Power Systems’ Return Department will assign you a Return Authorization Number.

  2. Securely package the item with your Return Authorization Number clearly written on a copy of the original Order Invoice.

  3. Follow all instructions sent by the returns department regarding where to ship your return.