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Return Policy
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Our 30 Day Money Back Guarantee is subject to the following:
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New merchandise may be exchanged or returned for refund with your original packing slip/order invoice and within 30 days subject to the conditions listed below. KG Power Systems reserves the right to decline any return or exchange if the product is not in "like-new" condition.
- "Like-new" means the complete product (no damage or wear from running/installing the product) in the original carton with all equipment, packaging, warranties, manuals and accessories.
- If you ordered an item in error and it qualifies as “like-new”, a 20% restocking fee will be assessed on standard stock items. Non stocked items will be charged a restocking fee based on the manufacturers assigned value. Custom or build to order items are non-returnable. Variable Frequency Drives or Controls may also have a testing fee in addition to the restocking fee. This restocking fee is necessary to keep our prices competitive. If you have any questions about a product, please call or email our sales technicians so that we may assist you prior to purchasing.
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If we accept the return and it does not qualify as “Like-new”, a restocking fee will be calculated.
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Labor, installation costs and any shipping charges are non-refundable.
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KG Power Systems is not responsible for expenses, fees or other costs incurred by our customers as a result of defective or incompatible products.
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Due to the nature of our products, any electrical components that have been supplied with power and were ordered in error are non-returnable.
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KG Power Systems has the right to decline any return or exchange of defective products under warranty if it does not fall under the manufacture's acceptable warranty policies.
- Full refund (including shipping costs) will be awarded once the manufacturer accepts the warranty.
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All exchanges will be processed after our Return Department clears the exchange.
Return Instructions
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Receive a Return Authorization Number: Please contact us by phone or email with a detailed description of why you are returning the item and KG Power Systems’ Return Department will assign you a Return Authorization Number.
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Securely package the item with your Return Authorization Number clearly written on a copy of the original Order Invoice.
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Please ship or drop off all returns or exchanges to:
KG Power Systems
150 Laser Court
Hauppauge, New York 11788
ATTN: Return Department
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